Terms and Conditions

Privacy Policy

In accordance with the Personal Data (Privacy) Ordinance of Hong Kong:

FLAME Netshop hereby announces its commitment to the protection of user privacy on this website. As the scope of our services expands, this privacy statement will be updated from time to time. You are welcome to review the privacy statement at any time.

Flame Netshop places great importance on protecting user privacy. Personal data such as users’ email addresses and mobile phone numbers are considered important private information. This site undertakes not to use personal data for any purposes other than those stated; and not to rent or sell users’ personal data to any third-party partners or other companies without obtaining the user’s permission, except in the following circumstances:

A. The user agrees to the use of their data for shipping and delivery purposes;

B. The user agrees to disclose their personal data in order to enjoy products and services;

C. This site finds that the user has violated the site’s terms of service, other usage rules, or has engaged in illegal activities.

Usage Instructions

Users can protect their account and data security by setting a password. Users are fully responsible for the confidentiality of their password. Please do not share this information with anyone else. If you are using a public computer, please remember to log out of the Flame Netshop webpage before leaving the computer to prevent your information from being accessed by subsequent users.

Terms of Service

Users of Flame Netshop are also subject to the User Agreement of this site.

Disclaimer

All images displayed on Flame Netshop are for advertising purposes only and may differ from the actual products.

🙅‍♀ This online store prohibits the sale of any alcoholic beverages to persons under 18 years of age.

Returns and Refunds

If you are not completely satisfied with the product you purchased, you may notify us at the time of delivery and return the product in good condition for a refund. If the product becomes spoiled within 24 hours of receipt, the company will consider the matter on a case-by-case basis. However, the company shall not be held responsible for damage caused by other human factors, such as improper storage of the product.

All sales are final. No exchanges or returns after purchase. Thank you for your understanding.

These terms of service and any other agreements provided to you by us are governed by and shall be interpreted in accordance with the laws of Hong Kong, China.